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FREQUENTLY ASKED QUESTIONS

  1. Gading Nias Residence
  2. Kalibata City
  3. Green Bay Pluit
  4. Royal Mediteriania Garden
  5. Boutique Apartment
  6. Metro Suite Bandung
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  8. Setiabudi Building
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  10. Borneo Bay
  11. Podomoro City Medan
 
 
  • 10 Mbps
  • 20 Mbps
  • 30 Mbps
  • 50 Mbps
  • 100 Mbps

For further information, please contact our customer care at 1500-251 or email at cs@globe.net.id

 
 
 

Purchases with 12 months contract, If unsubscribe before the contract ends, will be charged Rp.500.000,- and should inform Globenet.id through email at cs@globe.net.id

 
 
 

Please visit our website www.globe.net.id or email us at cs@globe.net.id and call us at 1500-251

 
 
 

Yes, you can re-subscribe to Globenet.id. You will be charged a reconnect fee of Rp 500.000,- in apartment and please make sure there’s no pending payment in previous subscription.

 
 
 

Please visit Globenet.id booth at your apartment with identity card and pay for activation and first month package fee.

 
 
 

Payment should be done before 15th every month.

 
 
 

If there’s no payment in 60 days (2 months), started from 1st date every month, then the service will be terminated.

 
 
 

Please visit speedtest.globe.net.id

 
 
 

How many devices that connects, website visitors, poor computer condition (full capacity hard disk, virus), internet usage, wi-fi signal quality, bandwidth usage.

 
 
 

Memory/hard disk are full capacity, virus on PC, history/internet cache/internet cookies haven’t been deleted, been running peer to peer application, speed expectation doesn’t meet with the bandwidth, lots of connected device.

 
 
 

If all website can ’ t be accessed please check cable modem connection with PC and if only several websites that can’t be accessed, there’s high possibility that the network to those websites might have problems.

 
 
 

FOR FURTHER INFORMATION

Contact our sales now to get best price for you

 

OUR OFFICE

TCC Batavia Tower One 16th & 19th Floor. Jl. KH. Mas Mansyur Kav. 126 Jakarta Pusat. DKI Jakarta 10220 Indonesia

Phone: +62 21 2952 9404

Email: cs@globe.net.id

Customer Care: 1500 251

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